Greenleaf (2002) states, “The servant-leader is first a servant.” The philosophical concept of servant leadership entails a leadership style that focuses on satisfying the needs of the employee and the consumer. The leader focuses on helping others and desires to serve them and not to be served by his subjects. Greenleaf Further explains that a servant leader is empathetic, perceptive, persuasive, foresighted, aware, listening and understanding (Day, 2014). A servant leader is identifiable in the workplace because he constantly interacts with the employees. He tends to the employees with love, care, and concern. He can be identified out of the workplace because he is able to values such as empathy, concern, and willingness to serve are not easy to subdue. Subsequently, it is easy to identify him in a family, home or any other community service. .
Impact of Servant Leadership in Nestle
Nestlé’s leadership stresses on a long-term commitment to developing the company while also satisfying the customer’s needs. The company needs its employees to have the experience, on an international level which is achieved through peer coaching, mentoring, and assignments to global projects. Incorporating the servant leadership framework into the current leadership structure will strengthen its leadership principles in many ways. Nestle is built on a culture that ensures that it readily adapts and changes to suit the dynamic business environment. It will easily adapt the framework and incorporate it into its current leadership culture and framework with ease (Chartrand, Day &. Coughlin, 2010). .
One of Nestlé’s cultural values is a mutual commitment, which is creating share value as a basic method of conducting business (Nestle, 2011). Another value is its need to build personal relationships in its leadership that are based on mutual respect and trust (Nestle, 2011). . The servant-leader primarily focuses on the followers and their needs. hence, he fosters a proper channel of communication. This is a major way to create shared value, mutual respect, and trust.