Organizational Managment and Satisfaction Outcomes of Organizational Change



For instance, Reid et al. (2010) undertook a detailed study of the health care organizations to evaluate the change in the quality, cost and satisfaction in the organization after the incorporation of patient-centric medical home model. The model required that the healthcare policies and regulations should be re-written with the focus on patient care, requirements, needs and wants instead of management’s point of view. As a result, the study showed that after the implementation of the model, the patient’s burnout cases, their experiences at the hospital and the costs of the facility have improved substantially within the lapse of twenty-four months since the incorporation. This shows that there is a positive relationship between the cost, quality, and satisfaction of the organization and its customers with the organizational change.